Jake has been with Fusion for nine years, starting his career as a 1st Line Support Engineer, and has since developed into a highly competent General Manager, completing a Level 2 management qualification along the way.
Managing all aspects of service and project delivery, Jake steers a team of ten engineers in various roles, with a real focus on developing internal process and tools to provide the best service possible.
Jake has an excellent understanding of how to empower and motivate a team, with a real focus on promoting a positive culture and individual growth, and takes pride in the engineers he has been able to push into career advancement.
Jake describes his proudest career moment as building an industry standard helpdesk from the ground upwards for Fusion.
AI in IT Support: How Automation is Changing the Way Businesses Work IntroductionArtificial Intelligence (AI) isn’t just a buzzword anymore – it’s quietly transforming how IT support operates. From intelligent monitoring systems to AI-driven service desks, automation is redefining how businesses prevent, detect and resolve IT issues. At Fusion IT Management, we’ve seen first-hand how…
Cloud Migration: 6 Common Mistakes UK Businesses Make (and How to Avoid Them) IntroductionCloud migration remains one of the most impactful digital transformations a business can undertake. Yet for many SMEs, the journey to the cloud is more complex than expected – and mistakes can be costly! At Fusion IT Management, we’ve helped hundreds of…
How to Build an Effective Disaster Recovery Plan on a Budget Many SMEs believe that a robust disaster-recovery (DR) plan is only for large enterprises with big budgets. At Fusion IT we disagree. With smart planning and the right partner, you can build an effective DR plan that protects your business – without breaking the…
The Real ROI of Managed IT Services for SMEs Many small and medium businesses see IT support as a cost to manage — but the truth is, managed IT services deliver real, measurable returns. At Fusion IT, we help SMEs get more value from their tech investments by focusing on what really matters: Lower Downtime…
Co-Managed IT vs Fully Outsourced IT: Which Model Fits Your Business? For many UK SMEs, the decision isn’t simply “Do we outsource our IT?” — it’s: “Should we fully hand over IT or partner in a co-managed model?” At Fusion IT we work with organisations across both models. Here’s how to decide which fits you…
Why Your Business Needs Proactive IT Support (Not Just Reactive Fixes Waiting for IT problems to happen before fixing them? That’s a costly strategy — and one that can leave your business vulnerable. At Fusion IT, we believe proactive IT support is the smarter choice, helping you avoid headaches before they even start. Here’s why…
1. 7 Signs Your Business Has Outgrown Its IT Setup As your business grows, your IT needs evolve — but too often, companies keep using the same old systems long after they’ve stopped being a good fit. This can hold you back more than you realise. At Fusion IT, we help businesses spot when their…
Why SMEs Should Review Their IT Strategy Every 6 Months Here at Fusion IT, we believe that your IT strategy should be a living, evolving part of your business—not something you set and forget. In a rapidly changing digital landscape, technology moves fast, and small to medium-sized enterprises (SMEs) must keep pace. That’s why we…
5 IT Security Mistakes Small Teams Make (And How to Fix Them)Introduction Small teams often think they fly under the radar of cybercriminals – but unfortunately, that’s no longer true. Here at Fusion IT, we know that small businesses are increasingly targeted precisely because attackers assume their defences are weaker. In this post, we’ll cover…
Cyber Essentials Plus: Easy No-Nonsense Guide to Getting Certified Let’s be honest—cybersecurity can be a bit overwhelming. Firewalls, patching, threat detection… it’s a lot. But if you’re running a business, you need to show you take security seriously. Enter Cyber Essentials Plus—a government-backed certification that helps you prove it. It’s not about impressing the IT crowd.…