What do you do when you are replying to an email that has lots of recipients? Its been a issue for sometime, getting included in emails that you don’t seen to see and people removing you from emails that you do need to see. The solution is to use BCC, though quite often the sender…
DetailsWhat issue were you initially experiencing? In 2017 a requirement was identified by the business to procure and implement a new ‘matter management system’ within the organisation. After identifying ‘MatterSphere’ as our chosen application, Thomson Reuters (TRE) recommended Fusion to us as their lead support organisation for MatterSphere development & implementation. What made you decide…
DetailsThe Brief Ramsdens Solicitors are an award-winning, Legal 500 recommended full-service law firm. With offices across Yorkshire, their objective is to be everywhere their clients need them to be. Their approach is client-led and the values they share with their customers guide how they conduct and build relationships with one another, as well as their…
DetailsBrighouse-based IT support and solutions provider Fusion IT Management has announced the appointment of James Robinson as its new chief technical officer (CTO). James previously held the role of IT operations manager within Fusion IT and, during his time with the business, he has successfully built the firm’s cloud platform, evolving from a handful of…
DetailsIts official, Microsoft will no longer support Office 365 applications running on a Windows Server 2022. Yes, you heard correctly! You will not be able to run full-blown Word, Excel, Outlook or PowerPoint on your beloved remote desktop / Citrix environments. You can install Windows 2019 and have Office running (supported) until October 2025, but…
DetailsMicrosoft Teams is the defacto messaging and collaboration software for business. Microsoft remote desktop services is the the main tool for central application deployment and desktop session, its used by billions of people on a daily basis. Despite this Microsoft have yet to fully support Microsoft Teams in this environment and is showing no signs…
DetailsAt the back end of last year we were speaking to our clients and mentioning the fact that Microsoft are changing their Microsoft 365 pricing. This affects everybody no matter if you buy direct with Microsoft or via a reseller such as ourselves. We are starting to get a bit more information around this and…
DetailsIts official, Microsoft will no longer support Office 365 applications running on a Windows Server 2022. Yes, you heard correctly! You will not be able to run full-blown Word, Excel, Outlook or PowerPoint on your beloved remote desktop / Citrix environments. You can install Windows 2019 and have Office running (supported) until October 2025, but…
DetailsMain purpose of the job To provide excellent customer focused 1st line technical support to clients, assisting with a range of hardware and software problems via telephone and email. Key Tasks and Responsibilities Provide remote 1st line technical support; answering support queries via telephone or email to meet the agreed SLAs Maintain a high degree…
DetailsFusion IT Management have made a new appointment to its management team with Kirsty Bradbrook as Head of CMM Service Delivery. With over 11 years’ experience in the legal services sector and strong technical background, Kirsty has an excellent reputation for business process management, product ownership and project delivery.
