Jake has been with Fusion for nine years, starting his career as a 1st Line Support Engineer, and has since developed into a highly competent General Manager, completing a Level 2 management qualification along the way.
Managing all aspects of service and project delivery, Jake steers a team of ten engineers in various roles, with a real focus on developing internal process and tools to provide the best service possible.
Jake has an excellent understanding of how to empower and motivate a team, with a real focus on promoting a positive culture and individual growth, and takes pride in the engineers he has been able to push into career advancement.
Jake describes his proudest career moment as building an industry standard helpdesk from the ground upwards for Fusion.
Data privacy is a critical concern for SMEs. Customers expect businesses to protect their personal information, and regulations such as GDPR impose legal obligations on data handling. A structured data privacy check helps businesses minimise risk, demonstrate compliance, and maintain customer trust. The first step is to audit all information your business collects and stores,…
January is often seen as a reset for businesses! New goals, new budgets, and new priorities. Yet one area that’s frequently overlooked during this planning phase is IT. For many SMEs, IT only gets attention when something breaks. January is the ideal time to change that. After the busy end-of-year period, businesses often return to work…
Cybersecurity is a growing concern for small and medium-sized businesses. Attackers increasingly target SMEs, often assuming smaller companies have weaker protections. Implementing essential cybersecurity measures ensures business continuity, protects customer data, and safeguards your reputation. 1. Protect Your Network A secure network is the foundation of SME cybersecurity. Key measures include: 2. Endpoint Security Every…
Hybrid Workplace: 5 Simple Tips for Secure Remote Access The hybrid workplace has become a reality for many SMEs. Employees are splitting their time between offices, home environments, and occasionally third-party locations. This flexibility can improve productivity and employee satisfaction, but it also introduces significant IT challenges – particularly when it comes to security and…
For many SMEs, backups are assumed to be “set and forget.” A backup is often installed, and then left unchecked until disaster strikes – at which point it’s too late. In reality, a backup that hasn’t been tested is almost useless. Ensuring your backup actually works is not just an IT task; it’s a business…
5 Key Benefits Managed IT Support Saves SME’s Time and Money Many small and medium-sized businesses view IT support as an unavoidable expense. In reality, managed IT support delivers a measurable return on investment when compared to the hidden costs of unmanaged systems. Without proactive support, businesses often operate in a reactive cycle. Problems are…
Practical GDPR Checklist for Small Businesses GDPR compliance can feel overwhelming for small businesses, but at its core, it’s about protecting personal data and using it responsibly. A practical, structured approach makes compliance far more manageable. The first step is understanding what data you hold. This includes customer details, employee records, supplier information and any…
Microsoft 365 Security Essentials: Simple Steps to Protect Your Data IntroductionMicrosoft 365 has become the backbone of collaboration for most businesses — but many still assume it’s secure “out of the box.” In reality, Microsoft provides powerful tools, but configuration and management are your responsibility. Without the right setup, sensitive data can still be at…
Why Managed IT Services Should Be Part of Your Q4 Business Strategy IntroductionAs we move into the final quarter of the year, many UK SMEs are facing a perfect storm of increased activity, tighter budgets and rising cyber-risk. At Fusion IT, we believe Q4 is more than just the run up to the festive season…
The Hidden Cost of IT Downtime: What Every SME Should Know IntroductionA slow system or unexpected outage might feel like a minor inconvenience – until you start counting the true cost. According to Gartner, the average cost of IT downtime for small to medium-sized businesses is over £4,500 per minute. And that figure doesn’t include the…