Business IT support Yorkshire: Here’s how you can upgrade your security and stay compliant
In 2023, the Yorkshire region was crowned the fastest growing in the UK for the digital industry. With projections for additional growth and recruitment for digital tech jobs on the rise, we’re at a crucial turning point full of opportunities.
With these opportunities come challenges, which is why Fusion offers business support to large and small businesses across North, East and West Yorkshire.
What exactly is technical support for Yorkshire businesses?
Despite the growing digital services sector in Yorkshire, technical support is not limited to tech companies alone. Even small firms with a minimal digital footprint will have certain business requirements, for example:
· Customer emails and invoicing
· Managing payment systems
· Internal file management
· VOIP or telephone systems.
As technology solutions advance, so too does the need for a robust support team. Even the smallest IT systems can be susceptible to downtime or cyber attacks, which is why we offer expert resources — situated locally in Yorkshire — to keep your business operations running smoothly.
Broadly speaking, a managed services provider like Fusion achieves this with proactive monitoring, threat prevention, and backups if things go wrong. Many organisations may feel they’re not large enough to warrant support solutions, but with 20,000 attacks per day, nobody is immune.
Prevention is better than the cure, so proactive monitoring keeps your systems working 24 hours a day. In practice, this could be anything from hardware maintenance to user access management. Our support contracts are tailored to your internal systems, ensuring we work tirelessly to keep everything running.
Cyber security was named one of the biggest threats for businesses in 2023. What’s more, according to a 2022 Gartner report, 88% of boards consider cyber threats a whole business risk rather than an isolated problem for IT operations. The right security monitoring can protect Yorkshire businesses against data breaches and significant financial losses.
Find out more about Cyber Security
File management and backups
Cloud systems are one of the fastest growing areas of infrastructure services for Yorkshire businesses. The cloud offers collaboration and backups for businesses, as well as its most popular function, online file management. Migrating to the cloud offers small businesses an essential backup if the company is hit by a breach.
Find out more about Cloud Services
Why does my business need IT support services?
Managed IT support is not isolated to tech businesses alone. With the right support provider, you can go beyond ‘fixing things’ and think about your business goals as a whole – for example, your future growth plans.
Our managed IT services can support you at every stage of your business, and with every kind of digital task or issue. For example:
Improving customer service
Today’s discerning customers are time-poor and ready to go to your closest competitor. A strong IT system is synonymous with good customer service. This ranges from answering calls faster through your VOIP system to securing clients’ personal data.
Managing remote teams
According to 2021 data from the ONS, almost one in four Yorkshire businesses work from home. This puts additional pressure on organisations to use strong project management tools and to protect their devices. Our Microsoft qualified engineers can help you upgrade your systems, while our VPN service ensures staff can connect remotely without risk.
As your business evolves, your needs for well-rounded IT systems will change. Our Microsoft 365 support experts can help you future-proof your organisation with a full suite of cost-effective tools. Keep everybody informed with file sharing from OneDrive and SharePoint, or enhance collaboration with Microsoft Office and Microsoft Teams.
Scaling the business
Sustainable business growth is underpinned by the right IT support services. Perhaps you want to increase your productivity and reduce manual tasks with artificial intelligence (AI), like Microsoft Copilot. Maybe your teams are growing and covering a wider geographical range, putting cyber security front and centre. With tailored remote support, we’ll help you grow to adapt to higher demand and more staff.
Data is currency, and ever-evolving legislation requires your business to stay compliant. Safeguard your file management systems with threat prevention and user access checks, ensuring you adhere to regulations such as GDPR. Maintain consumer confidence with secure online payments and keep all your company data safe, from customer details to staff records.
Upgrading your security
Threats will always evolve and so will your business – so it’s essential to keep your security one step ahead. You can prevent intrusions with firewalls or even upskill your staff. Our Cyber Essentials training helps you showcase your commitment to security, preventing human error and giving you competitive advantage.
How do I set up IT support for my business?
Setting up IT support for your Yorkshire business couldn’t be easier. First, we need to get an idea of exactly what you’re looking for – and don’t worry if you’re not sure what this is yet! You’ll be given a dedicated account manager who can help you from the start of your journey.
We’d recommend asking yourself the following questions before you get in touch:
· Am I proactively looking to prevent risks or respond to them?
· What stage am I at in the business and where do I want to be?
· What are the strengths and weaknesses of my existing systems?
· What are my staff’s or customers’ main complaints?
The support you need may be one specific service, such as a Microsoft 365 upgrade, or a bespoke package. One thing is constant – we’re ISO 9001 and 27001 compliant, which means you get industry-leading support, 24 hours a day. Find out more in our case studies to see how you could benefit.