Training and Business Development
We know that IT is only one aspect of your business and appreciate that your IT system relies on having well-trained staff. To make your company truly productive and reap the rewards a fast, responsive network can bring, it is vital that your staff understand your processes and take full advantage of the available opportunities.
Fusion prides itself on understanding your business and your objectives and offers training and business development services to help you achieve your ambitions.
Should you choose to invest in training, we’ll also make sure that every penny is spent wisely, by highlighting the areas of your business that would benefit the most.
MatterSphere is an innovative and powerful case management system, but are your users truly making the most of its potential?
Our in-depth MatterSphere training equips staff with the skills to perform every task correctly and encompasses everything from SDK training and admin kit training, to precedent training.
Whether you’re looking to get the best from Taskflow, are struggling with extended data, or need to make sure that your users understand the concept of contacts within MatterSphere, our experienced trainers can help.
If you would like an expert opinion on your existing MatterSphere configuration and processes, why not book a review session with our trainers? We’ll help identify areas of improvements and gaps in your team’s knowledge.
Likewise, if you are finding that the core system is falling short of your daily requirements, talk to our development team today. We excel in creating bespoke MatterSphere development pieces and can help tailor your system to your changing needs.
Training Needs Analysis
We recognise that users have different levels of knowledge when it comes to IT systems and our Training Needs Analysis (TNA) service helps you to clearly assess your team’s IT knowledge, and identify areas of improvement. This invaluable process begins with a survey that includes real world examples of the types of issues IT users typically encounter. Once users have completed this survey, we would discuss the results with the end users, (their managers and the company owners) and devise a firm-wide training plan that addresses specific training needs.
Our TNA can also form part of the user induction process.
If you’ve invested time and money in providing training for your staff, it is understandable that you will want clear feedback. Fusion provides comprehensive reports on all delivered sessions, which gives a detailed impression of how training was received. We can also provide ongoing evaluation to measure staff progress and check how new processes and procedures are being implemented.
IT Systems Inductions
New starters are a key concern for any organisation, as they often have different working practices and varying levels of IT knowledge. To make sure that they get the best from your IT systems from day one, we work alongside you to develop induction training and even deliver that training on your behalf.
Fusion also has the experience to deliver training onsite; either in a classroom environment, on a one-one basis, or remotely, by Webinar. In each instance, we ensure that you receive accurate feedback on new starters and their progress.
Microsoft Office Training
Microsoft Office is used by millions of people all over the world, and like Marmite, often divides opinion. In our experience, people who have had successfully trained in Microsoft Office love it and people who have been left to their own devices often struggle.
Our custom training needs analysis programme allows you to clearly see which areas of the Microsoft Application suite people are struggling with, and define where Microsoft Office Training can make a difference.
VOIP Telephony Training
Fusion can not only configure and supply telephone systems, but also supply training that enables every user to use the advanced features of each phone. This is essential for effectively and efficiently dealing with client queries and ensuring prospective customers are not cut off mid-sentence.
Specialist IT Training
As a business with a long history of training employees we understand that no two firms are the same. As a result, our flexible approach to training can be tailored to suit any system. Our IT trainers can also help to ensure that training is delivered in an interesting and informative way, and ensure staff have easy access to the relevant training documentation.