In addition to acting on a consultancy basis, we also offer a retained support service.
Fusion will have a dedicated developer on standby throughout the month to assist with any issues or changes you may want to make to your system, with an SLA depending on severity of issue.
We can tailor the amount of time we dedicate per month to fit your needs.
This service is ideal if you have a number of unique MatterSphere customisations you need to support and need a faster turnaround than traditional consultancy would bring.
Here’s what one our customers says about out Development Support Service:
“At Birchall Blackburn Law we have embarked on a major program of improvements to our systems in the past few years, a large part of these improvements were to our Case Management System (MatterSphere).
Having no internal developers we approached Fusion to help us achieve our goals. Initially we looked at some of their MatterSphere modules, for most of what we required they had an offering we could utilise.
After a few successful deployments we were so impressed with the service from Fusion that we entered into a development support agreement with them to bolster up our internal IT support team. Jay and his team have since become an extension of our own team, and we have worked on many projects.
For any firm who does not have internal resource, or for those who do and need some extra support, I would highly recommend the teams at Fusion. They take the time to understand the firms they work with, providing excellent server at every turn”Jonathan Dickinson, IT Manager, Birchall Blackburn Law