Fusion’s training team have recently been working on a technology roll-out project with one of our clients: a well-known UK logistics organisation. Their Fleet Operations team, based in the UK, manage a Europe-wide delivery infrastructure on a 24/7 basis.
Their goal is to launch over 200 ruggedised Android smartphone Digital Signature Capture (DSC) devices to all drivers in the fleet in order to modernise their existing consignment tracking, route planning and daily vehicle safety inspections.
Fusion were asked if we could provide some guidance on the best approach to deliver successful training to all 200 users.
We’ve been working hard with our client to design a robust, yet simple training plan, simulating a typical working day for drivers. As the DSC devices are linked directly with a 4G data SIM card to the central databases of the Fleet Operations team, it’s been especially important that we designed training to be as realistic as possible, but not affect day to day operations.
Effectively, we’ve created a mini-fleet of test vehicles and replica clients/deliveries within a compartment of the live system to allow for safe training away from operational data, and for trainees to be able make mistakes without any impact on live customer consignments.
If we can help your business, get in touch. Our training team work in conjunction with our development team in delivering effective and efficient solutions for you.