Management

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IT Management

A well-managed IT system allows you to spot problems and pitfalls, before they impact upon your business, and identify areas of improvement that can instantly revolutionise the way you work.

When you choose our IT Management services, we become a seamless extension of your company, and your dedicated IT Manager and IT Department. This provides you with a wealth of expertise and resources for a fraction of the cost of establishing your own internal IT department. What’s more, we’ll keep you ahead of the curve when it comes to new technology and the latest upgrades.

On a daily basis, we work with you to fine-tune the details that make a difference to your computer networks. So interruptions are kept to a minimum and problems are solved rapidly. We will also help you make the right decisions, first time, every time, ensure your IT systems stay scalable and help you accurately budget for future growth. (For example, we have clients that began with just three users who now have over 100 users.) So, whether you are upgrading or replacing your accounting system, installing an intranet, or introducing remote working, we will be there to help you every step of the way.

Business Analysis

Fusion has significant experience in mapping, analysing and improving your business processes. Our business analysts can identify and recommend efficiencies in your business and have a proven track-record in using IT to scrutinise internal processes and reduce risk.

We also understand that one-size-fits-all solutions don’t work for every business. That’s why we take time to listen to your objectives, understand your working practices and identify the best solution for your requirements.

To ensure a smooth transition, and allow your team to hit the ground running, we also liaise with our (or your) development team, trainers and project managers and ensure that each stage of the development is a success.

Above all, we take a practical and proactive approach that focuses on tangible results, rather than paperwork. The result is a reliable and responsive IT partner, who is passionate about delivering value to your business.

Project Management

From the installation of new servers and integrating new computers, to making sure a bespoke piece of development is delivered and tested on time, most IT projects need a degree of project management.

Fusion have tried and tested project management experience that never implements managers for management sake. This simple, streamlined approach avoids complication, improves communication and keeps costs to a minimum. So however complex the project may be, and however tight the deadline, we deliver.

Telephone System Consultancy

How effective is your telephone system? Do you know for instance, how many calls are coming in and out, or how long it takes for each call to be answered?

Our intelligent telephone systems provide vital information and insight into how your telephones are performing. Armed with this information, we can then make recommendations that transform your communications and ensure clients are never given the run around.

We also provide solutions that keep your clients in the loop during busy periods, and offer advice on how you can make your phone system more responsive for clients who regularly call from abroad.

From beginning to end, our telephone consultancy service ensures you never miss that important call.