When Ramsdens Solicitors approached Fusion in 2002, their IT system was outdated and
under performing. So we gave it a complete overhaul, by updating and rebuilding the
servers, switching to a more cost-effective ADSL line and significantly improving
network security. The changes simultaneously improved system performance and reduced
Who are they?
Ramsdens Solicitors offers high quality legal services to individuals and businesses
alike. With offices in Edgerton, Huddersfield, Halifax, Holmfirth, Slaithwaite and
Elland, they require a complex IT system that covers all six offices.
The whole network was completely out of date, including workstations, servers,
software and printing infrastructures. On top of this, there were no computer
and licensing audits in place.
The network was given a complete overhaul. Fusion recommended Ramsdens
Solicitors replace their multi-domain server with a single-domain Microsoft
Windows 2000 Server and Exchange 2000. New servers were
installed in key locations and existing servers capable of fulfilling company
requirements were upgraded and rebuilt. Hardware support was put in place to
ensure they were protected if ever a server should fail. All workstations were
upgraded from Windows 9x to Window XP and failing PCs were replaced with new
Internet connections were slow and inadequate.
Internet connections were upgraded to an ADSL line. This is much faster than
their original ISDN line and it’s estimated that it has saved them
£10,000 in dialup costs.
Virus software was out of date, nor was it configured properly.
Their virus software was upgraded and installed across the entire network.
E-policy Orchestrator was installed, so virus updates were managed centrally
and reports given regularly.
No measures had been taken to ensure the security of the network, leaving it at
risk from internal and external threats.
Passwords were introduced to give access to the network. This was part of a
security policy that Fusion helped Ramdens Solicitors to create. It is now an
important part of the company handbook.
Backup measures were insufficient.
Backup systems were installed across the entire network and a new strategy was
introduced which ensured backups were stored off-site, in fireproof safes.
Company offices were not connected by a Wide Area Network.
All offices were connected with a Cisco VPN and a Cisco PIX firewall was
installed to protect the WAN security.
The 3rd party case management systems installed at each location were not
working effectively and needed bedding in.
Working alongside key heads of department at Ramsdens Solicitors and the 3rd
party case management company, Fusion successfully stabilised and bedded in the
case management system. Once that was done, we helped to ensure that staff were
able to use it to its full potential.
The accounting system was out of date and needed to be replaced.
After considering a range of law accounting programs, we made our
recommendation and helped to implement the new accounts system, ensuring that
it was fully integrated with the case management system.
Ramsdens Solicitors are now the biggest law firm in Huddersfield and their IT
requirements have grown with them. Fusion provide IT support whenever it’s needed
and we’ve helped to ensure that their IT systems continue to run smoothly
throughout their growth.