Our IT Support Services

IT Support Services

IT support contracts

Fusion’s IT support contracts are ideal if your business doesn’t have an in-house IT department. You’ll have access to a whole team of IT experts and they’ll make sure you always get the most out of your IT system. What’s more, Fusion’s IT support contracts cost just a fraction of the price of an in-house team. And because our IT support team’s based in Yorkshire, we’re never far away.

IT helpdesk

One of the biggest advantages of working with Fusion is our IT helpdesk. Our IT support team are always ready to help and they can usually solve your problem with just one phone call. So whether your server’s playing up or just want to know if your IT system could be more cost-effective, our IT helpdesk has it covered. It’s easy too, just call us on 08451 221240, email us or log your problem online.

IT project management services

When you choose Fusion, you get the whole package. Our IT project management service includes everything from technical recommendations to implementation, liasing with 3rd party suppliers to training your staff to use the new system. We pay attention to the detail, so you won’t have to worry about a thing.

Disaster recovery solutions

Ever wondered what you would do if your IT system failed or was destroyed? The reliance on IT systems is rapidly increasing, so it’s becoming more and more important for you to prepare for the worst. Which is why Fusions offers a range of disaster recovery solutions. They give you extra peace of mind, knowing your data is regularly backed up in an offsite location.

Antivirus software

Virus infections can cause havoc with your IT system, so it’s important that you have up-to-date antivirus software. That’s where Fusion comes in. We can help you choose the right antivirus software for your system and set it up to protect your entire network from a central location. Updates will take place automatically and we’ll keep an eye on it to make sure it’s all working properly.

Offsite secure data backup services

Fusion offers range of offsite secure data backup services to help you keep your data safe and secure. Not only will we set up your backup system, but we’ll monitor it daily to ensure it’s working properly. So if you forget to put the tape in the drive, you’ll get a phone call to remind you. And if anything goes wrong, we’ll be on the case before it becomes a problem.

Mobiles for business use

Mobile phones have become an essential part of modern IT systems, giving you access to your emails, contacts and calendar on the move. Fusion can help you buy and implement mobiles for business use, including everything from Blackberry Enterprise Servers to Microsoft direct push and iPhones. So even if you can’t be in the office all the time, you can stay in touch.

Virtual private networks in the UK

Sometimes it’s easier to work from home. So a virtual private network (VPN) can be really handy. It’ll give you access to your server from anywhere with an internet connection. So when you need a little peace and quiet to meet your deadlines, you can have it. Fusion can help you find the right VPN for you and your company. We’ll then implement it and monitor it, leaving you to concentrate on running your business.

Anti Spam software

Spam emails aren’t just annoying, they’re a serious threat to your IT system. They clog up your email systems and take up vital disk space. We can help you avoid all this by filtering your emails through Fusion’s anti Spam software. It’ll protect your IT system against unwanted Spam and it’s a lot more affordable than installing and maintaining your own anti spam software. And because it’s on our server, it won’t take up any extra space on yours.

Business domain registration

If you want your business to have a website, you’ll first need a domain name. Fusion can take care of your business domain registration by buying, setting up and managing your Internet domain names. This means that whenever something needs to be changed, we can do it quickly and easily – with no need for 3rd party suppliers.

Network internet connections

A reliable network Internet connection is essential to a successful business. So Fusion has put a lot of time into finding the most reliable Internet service provider to recommend to our clients. In our experience, Andrew’s & Arnold always provides the high quality service we expect. We can take the stress out of arranging your connection by doing it for you, or if you would prefer, you can arrange it yourself by visiting our dealer site

Website filtering

It’s easy for people to get distracted when they have easy access to the Internet and this can have a negative impact on productivity. You can minimise this by assessing Internet usage and blocking social networking sites. Fusion can help you plan and implement these measures to suit the needs of your company.

Website design and development

A good website can help to increase sales and raise profits. So Fusion has teamed up with iD30 to help you make your website work as well as your IT system. Through this partnership, we can help you to create a hard-working website that drives sales. Though if you’d rather use your own web design company, we’ll be happy to work with them too.

Hardware & Software

It pays to choose quality hardware and software

When it comes to hardware and software, you get what you pay for. Non-branded computer equipment may be tempting because of its low price, but in our experience it can cost you dearly in the long run. For this reason, Fusion will always recommend longer lasting, branded computer equipment. And because we’ve got good relationships with our suppliers, you’ll usually get a special discounted rate when you buy it through us.

Identifying the best IT equipment for your system

Though we have our own personal preferences when it comes to hardware and software, we’ll always recommend the one that’s best for your IT system. And even if the best equipment for you isn’t available from one of our usual suppliers, we’ll source it out and give it to you at our usual discounted prices.

Computer hardware

Hardware comes in all shapes and sizes, so working out what’s best for your system can be tricky. That’s where we come in. We’ll look at your requirements and all the equipment available before making a recommendation.

Premier Dell Supplier

We’ve been in the IT business for years and in that time we’ve worked with a range of hardware manufacturers. Dell has stood out from all the others. Their products are flexible, high quality and durable – which is why we’ve become a Premier Dell Supplier.

The advantages of Dell hardware include:

Dell hardware is built to order rather than being sat on a shelf in stock for months on end.

All the Dell equipment we order comes with 3 years onsite next business day hardware support as standard.

Our buying power means that we can pass great discounts onto you.

Should any hardware fault occur, Fusion will diagnose it and speak to Dell support on your behalf.

Server support can be upgraded to 5 years onsite with 4 hour response times.

Dell has a nationwide support structure and keeps all replacement parts in stock.

Remember, if Dell hardware isn’t the best option for your IT system or you would prefer an alternative brand, we’ll be happy to source it for you.

Computer software

In order for your IT system to work effectively, you need to have the right software across the entire network. Consistency is really important, so we’ll work hard to make sure everyone has the same software, allowing them to access all the files they need to.

Purchasing and installing software

Whether you need a whole new IT system or just want to update your software, we’ll help you find the right package for you. We’ll then install your new software and test it, so everything works perfectly when you start using it.

Sourcing the software you need

We’re authorised resellers for the following manufacturers:

Networks

Secure networking

Networks are a great way to make your IT system work more effectively. They allow all users to benefit from features such as pooled data resources, Internet connections and antivirus software. And they can save your business both time and money.

Fusion can help you plan and implement a secure networking solution that meets the individual needs of your company. And even if you’ve already got a network, we can help you make it work harder for your business.

Taking the stress out of computer networking

Planning, implementing and maintaining a network can be a tricky business. But we do everything we can to make the whole experience as stress-free as possible. We’ll help you find the best network solutions for your business and your budget, so you get the best of both worlds.

The right network solution

We offer a range of secure networking solutions, so you can get the right one for you. They include: Cisco, 3Com, Netgear, Linksys, Zyxel, Nokia and BT.

Cabling

Structured cabling

Cabling is essential to an effective telephone or computer network. Which is why Fusion offers structured cabling as part of your IT support contract. We can help you get your network working to its full potential and make fixing or updating your server much easier – after all, a well-organised cabling system is much easier to work with than a chaotic one.

Structured cabling can also give you more control over your office space. We can help you position computers, printers and servers wherever you like. And we’ll make sure all cables are out of the way, so you can meet your health and safety responsibilities.

Training and business development

Specialist IT training and business development

To get the most out of your IT system, you have to know how to use it. That’s why Fusion offers specialist IT training as part of our IT support contracts. Jackie, our IT trainer, will introduce your staff to the new system and all its features. She’ll cover everything from IT software training to security training. So the money you’ve invested in your new IT system will soon pay off.

All the training you need

Fusion offers specialist IT training in the following areas:

• IT system inductions
• IT software training
• IT security training
• Microsoft office training
• Telephone training
• VOIP training
• Legal case management training

Voice Over IP Telephony

VOIP telephony solutions

Broadband has come a long way and it’s creating even more opportunities for forward-thinking businesses. Voice Over IP (VOIP) phone systems are the latest example. They allow you to hold business phone and conference calls over your broadband line and are often significantly cheaper than traditional phone lines.

Fusion are an authorised reseller for the Sark Protalk range

SARK UCS is a new kind of hybrid PBX platform, developed to handle medium to high call rates on existing copper and fibre based TDM networks. It is equally at home in the 21CN world of SIP and VoIP. Designed and developed by a team of experienced UK telephony professionals SARK is reliable fast and has a low cost of ownership when compared with traditional proprietary telephone systems. SARK UCS also has many unique features that give it a substantal edge over its competitors. Features like dual server High Availability, advanced call recording and true hot desking set SARK apart and make it ideal for high call volume sites and call centre applications..

Why choose a VOIP phone system?