Jim is an experienced engineer and manager who specialises in Windows Servers and Voice Over IP telephony. He will be happy to help you with any problems both on site and over the phone.
Who I am and how I can help
I had my first taste of the IT business in the late 80s when I got my hands on an old Amiga. Before long I’d upgraded to a Pentium 1, by which time I was absolutely hooked. I studied IT through school and then in college too. So I have quite a few qualifications under my belt.
I went from college straight into an IT job in Toronto. It was a fantastic experience for me and I had the opportunity to do everything from lugging around equipment, to helping to run a busy helpdesk which catered for over 300 users. Once back in England, I switched to the telecommunications sector by taking a position at O2. However, my passion for IT stayed strong, so when a position opened at Fusion, I was happy to make the move.
In my role at Fusion, I tend to get involved in some of the more complex problems that come into the helpdesk. A large part of my job is making sure that the Service Desk works to it’s peak efficiency and overseeing our large client base, to make sure they get the quality that they expect from us!
As well as working on the Service Desk, I enjoy going off site and helping to set up client systems, as this also gives me a chance to put faces to the voices!
I am now planning to improve my skills even further by securing a number of Microsoft’s professional qualifications, and am also actively studying ITIL, & ILM to ensure Fusion can officially be certified as the professional helpdesk that we are.
My specialist skills
- Voice Over IP Telephony
- New IT systems
- Windows troubleshooting
- Complex problem solving
- Staff and client management
If you bump into me outside the office…
You will normally see me out with my other half and little one, either walking, (occasionally) running, or generally bumbling around looking a bit confused! I enjoy cooking, reading, going to the gym, watching films and relaxing with family and friends