We had a recent issue where Backup Exec 2010 just stopped working, it wouldn’t backup anything and gave the error;
Exchange 2010 backup fails with the error “0xe0000380 – Backup Exec attempted to back up an Exchange database according to the job settings. The database was not found in the Database Availability Group (DAG).”
It was odd because even though it was a Exchange error, none of the job would run, not even if I changed the priorities of the selction list.
This failure may occur if the Backup Exec Remote Agent Service on the Exchange Server(s) and Backup Exec Server is NOT using the Local System Account (LSA) as the logon account.
This issue may also occur if the Backup Exec Logon Account being used to access the Exchange server does not have the required permissions assigned to it.
It seems bizzare for this problem to occur of its own accord, but it did!!
- Go to the Services panel on the Exchange Server(s) and Backup Exec Server, go to the properties of the “Backup Exec Remote Agent for Windows Systems” service.
- Select the “Log On” tab and change the logon method to “Local System Account”.
- Restart the service after applying the change.